FAQS

 FAQS   

 

Here are the answers of the most common questions we are asked from our valued customers.

 

Q. What is the lead time?

A. The Lead time varies between 1-7 working days

, primarily depending on the weight and Nature of the product and the production schedule. For most products, we can arrange next day pick up from our own warehouses.

 

Q. What are the shipment options available?    

A. By Sea, Air or Courier

 

Q. What is the minimum order?

A. Normally, the economy of weight starts at 25KG, and you also can order lower weight according to your requirements, but you can get more discounts if you increasing weight.

 

TECHNICAL SUPPORT

Q.What technical documents do you offer?

A.We can provide technical documents including:

COA

Flow chart

Test method.

MSDS

Specification Sheet

Nutritional Data.

Allergens statement

BSE-TSE Statement

Ingredient Composition Statement

ISO statement

Pesticide statement

Residual solvent statement

Vegan and vegetarian statement

Sterilized statement

Irradiation Free statement

GMO free statement

Gluten free statement

Melamine statement

 

Q. What testing do you perform?

A. All testing required by GMP. This includes:

Identification testing

Heavy metals testing

Microbiological testing

Moisture testing 

Physical testing

Organoleptic testing